Ghafix Social FAQ

Answers to common questions about installing, configuring, and using Ghafix Social.

What does Ghafix Social do?

Ghafix Social adds customizable social-media and contact buttons to your Salla storefront, helping customers reach you through the channels they prefer.

Which platforms and links can I add?

You can choose from 67 social, messaging, review, map, commerce, creator, media, and contact channels—including WhatsApp, Instagram, Snapchat, Telegram, Discord, Google Reviews, Trustpilot, Waze, Amazon, Noon, Apple Music, and a custom link with your own safe SVG, PNG, or WebP icon.

Do I need coding experience?

No. Add your links, select the appearance and position, arrange the buttons, and save your settings from the app page.

What can I customize?

You can customize order, labels, colors, opacity, shape, position, spacing, offsets, and independent horizontal or vertical layouts for desktop and mobile. Each channel can target selected devices and storefront pages, and the whole widget can follow business hours.

Does it work on mobile and desktop?

Yes. The contact buttons are designed to work across mobile and desktop storefronts, with separate size controls for each.

How do I add or update a contact link?

Open Ghafix Social from your Salla dashboard, add a new button or edit an existing one, enter the correct link, and save the changes.

How quickly do saved changes appear?

Changes normally appear shortly after saving. If you still see the previous version, refresh the storefront and clear any storefront or browser cache.

Why are the buttons not visible on my storefront?

Confirm that at least one valid link is saved, the app is installed and active, and the Ghafix Social storefront snippet is enabled. Then refresh the storefront.

Does the app access customer, order, or payment data?

No. Ghafix Social does not require customer, order, or payment data to provide its contact-button features.

What information does the app store?

The app stores the merchant identifier and the social links and display preferences needed to show and manage the configured buttons.

How do I remove a button?

Open the app settings, remove the required button, and save. To remove the service completely, uninstall the app from your Salla store.

How can I request deletion of my app data?

Uninstalling the app triggers removal of the merchant settings associated with the installation. You can also email a deletion request to support@ghafix.com.

Where can I get support?

Email support@ghafix.com and include your store name and a clear description of the issue.

Privacy Policy · Ghafix Social website